Providers & Routing
Manage providers, route priority, fallback behaviour and route status.
Providers
Provider status affects route selection, fallback and customer-visible incidents.
| Provider | Channels | Health | Success | P95 | Balance |
|---|---|---|---|---|---|
| Provider A | SMS | Healthy | 98.2% | 1.8s | ₦3.2M |
| Provider B | SMS, Voice | Degraded | 91.4% | 4.7s | ₦720K |
| Meta BSP | Healthy | 96.8% | 2.1s | Postpaid |
Routing table
Route changes affect delivery and margin, so every change requires an audit reason.
| Route | Channel | Network | Provider | Priority | Price | Status |
|---|---|---|---|---|---|---|
| NG SMS MTN Priority | SMS | MTN | Provider A | 1 | ₦7.50 | Active |
| NG SMS Airtel Fallback | SMS | Airtel | Provider B | 2 | ₦7.80 | Fallback |
| Voice OTP Primary | Voice | All NG | Provider C | 1 | ₦20.00/min | Active |